Refunds

When we refund, and how to ask.

Plans

If a paid plan is not for you, ask within 14 days of your first payment and we refund it in full, no questions asked. A refunded plan ends straight away.

After those 14 days you can cancel at any time in the app under Settings, Plan, Manage billing. Your plan then runs to the end of the month or year you have paid for and does not renew. Renewal payments are not refunded.

Premium templates

A premium template is delivered to your account the moment you buy it, so it is not refunded once bought. If it does not work (it will not open, or its cut file is broken) and we cannot fix it, we refund it in full.

Customers in the EU and the UK

At checkout you agree that your plan or template is delivered straight away, and that your 14-day right to cancel ends for that digital content once it is delivered. Your legal rights when digital content is faulty are not affected, and the 14-day refund for a new plan above still applies.

How to ask

Email [email protected] from the address you paid with, or reply to the receipt from Lemon Squeezy, our reseller. Refunds go back to the card or account you paid with, through Lemon Squeezy, and usually arrive within 5 to 10 working days.

Last updated 17 October 2026.